Remote Visual Assistance Software

Help Lightning's Remote Assistance software provides real-time video collaboration enabling company experts to work virtually side-by-side with anyone needing help, anywhere in the world. Ideal for complex equipment maintenance, repair, and training.

To learn more, or to request a live demonstration on your device, complete and submit the form.

Let us know how we can help.

See how it works!

Innovative Video Collaboration

Help Lightning's Remote Assistance software provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

This cloud-based solution works on existing devices allowing customers to receive help without having to download an app.

Augmented Reality Features

Using augmented reality features, Help Lightning blends two real-time video streams, that of the agent and of the customer into a collaborative work environment. This allows a product expert to virtually reach out and touch what the customer is working on.

The expert’s hand displays in the customer’s field of view where they can annotate, use hand gestures, and even bring in tools, parts, images or instructions to quickly resolve difficult problems. 

Built for Service Organizations

With Help Lightning, service technicians are able to more confidently diagnose issues, find resolutions, avoid dispatches, and increase customer satisfaction.  

Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
 

Take an Animated Tour!

See an overview of Help Lightning’s features and capabilities in less than two minutes!

Use existing smart devices

Help Lightning uses existing mobile devices (iOS, Android), a web browser, or smart glasses to allow experts to visually collaborate with a colleague or customer as though they were working side-by-side. And there's no need for your customers to download an app, they can join a call directly from their mobile web browser.

To learn more about this innovative solution or to try it out for yourself, just complete the form at the top of this page.