"Thus far in Q2 we have saved $30,000 by eliminating global truck rolls through the use of HL. The quarter has not ended yet so I anticipate additional savings by quarters end." Marketing Technology Global Portfolio Manager, Diversey
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Diversey, the industry leader for smart cleaning and hygiene solutions, created it's First Time Right (FTR) service policy to ensure that technicians have a full understanding of issues and acquire the exact-right tools before arriving onsite. A key component to delivering this service is Help Lightning's remote assistance solution.
Remote Expertise Call from Help Lightning on Vimeo.
Diversey supports their floor-cleaning robots all over the world. When a robot went down in Japan, a product expert in the United Kingdom was able to use Help Lightning to diagnose a bad sensor and remotely guide the local customer to the faulty part.
This one repair, using Remote Expertise, saved the company the cost of sending a technician internationally to complete the repair. Help Lightning provides immediate ROI.