Increasing First Time Fix Rates 

Diversey, the industry leader for smart cleaning and hygiene solutions, created it's First Time Right (FTR) service policy to ensure that technicians have a full understanding of issues and acquire the exact-right tools before arriving onsite. A key component to delivering this service is Help Lightning's remote assistance solution. 

Even Robots Need a Little Help Occasionally

Diversey supports their floor-cleaning robots all over the world. When a robot went down in Japan, a product expert in the United Kingdom was able to use Help Lightning to diagnose a bad sensor and remotely guide the local customer to the faulty part. 

This one repair, using Remote Expertise, saved the company the cost of sending a technician internationally to complete the repair. Help Lightning provides immediate ROI.