The Coronavirus challenges global businesses as supply chains are disrupted, travel restrictions enforced and the global economy is at risk of recession. It has become the biggest threat to the global economy in years, forcing companies to renew their focus on virtual team collaboration and remote workforce effectiveness.  

Today Help Lightning launched a new Rapid Response Strategy in response to COVID-19 travel bans and quarantines. 

The Rapid Response Strategy will provide a fast-track for new customers to have a complete implementation of Help Lightning’s Remote Expertise solution up and running in less than 24 hours. This cloud-based SAAS solution provides effective team collaboration using existing mobile devices or a web browser. Reaching beyond the frustrations and inadequacies of phone calls or simple video chat, Help Lightning creates a real-time virtual interactive work environment dramatically reducing the need for travel.

“Companies are struggling to find new ways to deliver business continuity in this time of work from home orders and travel bans,” says Gary York, CEO at Help Lightning. “Help Lightning’s virtual interactive presence technology allows your employees to be there virtually when they can’t travel. Remote expertise allows companies to deliver business critical services to respond to this pandemic.”

York continues, “Now that travel is restricted, our customers are quickly ramping up their business continuity plans to provide remote collaboration. We understand this urgency and created this strategic program to help meet this need directly.”

York anticipates that this strategy will not only speed up the implementation and adoption process but that Help Lightning’s solution will help organizations maintain compliance and ensure employee safety during this critical time.

The Rapid Response Strategy is available to new customers immediately. Complete the form at the top of this page to contact a Help Lightning representative.

How Help Lightning Helps:

Downtime is not an option. When consumers/customers/remote technicians encounter a production maintenance issue they need an expert to be onsite immediately. By engaging in an online help session, two video streams become merged into one so participants can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents within the help session. This simplifies problem-solving and helps increase worker efficiency while reducing maintenance costs.

Put the Right Tools in Place to Prevent Disaster: Using existing mobile devices (iOS, Android, Browser), experts can now visually collaborate with a colleague or customer as though they were working side-by-side. You can telestrate, freeze images, use hand gestures, import documents, and even add real objects into the merged reality environment. With Help Lightning, experts can show a resolution, not just describe it, even thousands of miles away.