How Remote Expertise is Boosting Efficiencies in Field Service Organizations

Siemens Healthineers has successfully rolled out
Help Lightning’s remote expertise solution to
more than 2000 agents in 25 countries. From
signing the first contract to the final handoff to
their service operations teams, the rollout has
taken just ten months.

Being able to visually interact with technicians
from a field office anywhere in the world helps
service experts resolve problems as though they
were working side-by-side with a colleague or a

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