The Ricoh Way - Innovation in Merged Reality Service Delivery

Already a well-known company recognized for its hardware centricity, Ricoh has transitioned into a service-led business model. The company sought to identify new business lines and revenue-generating opportunities in this new paradigm and carry out specific approaches that would support their services transformation.

It was Ricoh’s strategic partnership with Help Lightning that enabled them to provide a better service experience, both for their customers and their technicians—the latter of which also drove better outcomes for customers.

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