Visualize Work Environments in Real-Time to Provide Accurate Support
Help Lightning’s merged reality enables BD’s engineers and support teams to visualize work environments in real time and provide accurate directions while working directly with engineers and customers. With complete visibility of the work environment, engineers and support teams can make more accurate diagnoses and part determinations, then immediately transmit solutions to the work site.
“A lot of our competitors don’t have this technology, so it gives us an advantage with the customers that are dealing with our direct competitors as well,” says Shannon Bray, Senior Manager, US Technical Operations and Customer Delivery at BD. “Now, we stand out.”