Service Council first surveyed its member community about Augmented Reality sentiment and adoption in 2017. In 2021, Service Council gathered updated information about AR in both the Voice of the Field Service Engineer (VoFSE) survey and the Technology Investment Plans survey. This report highlights the state of the market for AR adoption in Field Service, an analysis of how that has evolved since the original survey, and a suggestion about how that evolution is likely to continue over the next two years.
This report contains:
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John Carrol is Service Council’s CEO. He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.