Help Lightning has two programs in place that allow existing customers and new users to obtain additional/new licenses at no cost.

Until the end of April, Help Lighting is offering additional surge user licenses to existing customers at no cost. If your organization would benefit from offering Help Lightning to more employees in response to this crisis, please reach out to your Help Lightning Customer Success Manager to learn more about this offer.

New users can contact Help Lightning directly to request a full-feature pilot at no cost. As a cloud based SAAS solution, the app runs on existing mobile devices as well as common web browsers so there’s no need to purchase new hardware and implementation can be completed in a matter of days. 

To receive more information on how this Remote Expertise solution can help your organization remain productive, complete the form at the top of this page. A Help Lightning team member will contact you directly.

How Help Lightning Helps:

Downtime is not an option. When consumers/customers/remote technicians encounter a production maintenance issue they need an expert to be onsite immediately. By engaging in an online help session, two video streams become merged into one so participants can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents within the help session. This simplifies problem-solving and helps increase worker efficiency while reducing maintenance costs.

Put the Right Tools in Place: Using existing mobile devices (iOS, Android, Browser), experts can now visually collaborate with a colleague or customer as though they were working side-by-side. You can telestrate, freeze images, use hand gestures, import documents, and even add real objects into the merged reality environment. With Help Lightning, experts can show a resolution, not just describe it, even thousands of miles away.