Why Virtual Expertise?
Reduce Truck Rolls
Reduce expensive truck rolls by applying expertise instantly from anywhere. “Teleport” your experts to where they are needed to help customers or less experienced techs.
Identify tools and parts needed before workers travel to the job; get it right the first time and eliminate delays and multiple trips.
Inspect the quality and correctness of work remotely to assure it meets company standards.
Enhance the value of customer service plans by offering virtual expertise for fast, non-intrusive remote support.
Attract and Retain Better People
Attract and retain Millennial and Gen Y employees by providing training tools like Help Lightning that appeal to digital natives.
Provide faster, more effective on-the-job training for new hires and junior technicians.
Solve customer problems remotely on nights and weekends (= happier employees & customers).
Take an Animated Tour!
See an overview of Help Lightning’s features and capabilities in less than two minutes!