Why Virtual Expertise? |
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Raise Your FTF Rate Improve first time fix rate and reduce truck rolls by “teleporting” your experts to where they are needed to help less experienced techs. Identify tools and parts needed before workers make that second trip; eliminate delays and additional trips. Easily share pictures and schematics; bring in 3rd party expert if needed. |
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Raise Your C-Sat and NPS Scores Enhance the value of customer service plans by offering virtual expertise for fast, non-intrusive remote support. Improve customer satisfaction by answering “how do I” customer phone questions by showing rather than describing the solution. Deploy high-tech solutions that reinforce your high-tech brand and improve your company’s customer satisfaction and net promoter scores. |
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Raise Your Ability to Attract & Retain Better People Attract and retain Millennial and Gen Y employees by providing training tools like Help Lightning that appeal to digital natives. Provide faster, more effective on-the-job training for new hires and junior technicians. Inspect the quality and correctness of work remotely to assure it meets company standards. |
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Special Offer for BrandSource Members
At Help Lightning, we understand the urgency that the current crisis has put on retailers who provide in-home customer service. In response, we are offering BrandSource member dealers and vendors our Remote Expertise solution for 60 days at no charge and with no strings attached. If you decide to keep it, we have special pricing for BrandSource members.
For more information, or to start your free trial, complete and submit the form.