Why Virtual Expertise?

Reduce costly truck rolls by applying expertise instantly from anywhere. “Teleport” your experts to where they are needed to help customers or less experienced techs.

Identify tools and parts needed before workers travel to the job; get it right the first time and eliminate delays and multiple trips.

Inspect the quality and correctness of work remotely to assure it meets company standards.

Enhance the value of customer service plans by offering virtual expertise for fast, non-intrusive remote support.

Improve profitability by leveraging greater productivity against fixed Help Lightning license cost.

Deploy high-tech solutions that reinforce your high-tech brand and improve your company’s customer satisfaction and net promoter scores.

Attract and retain Millennials by providing training tools like Help Lightning that appeal to digital natives.

Provide faster, more effective on-the-job training for new hires and junior technicians.

Solve customer problems remotely on nights and weekends (= happier employees & customers).

Use your existing smart devices

No need to buy new hardware! Help Lightning uses existing mobile devices (iOS, Android), a web browser, or smart glasses to allow experts to visually collaborate with a colleague or customer as though they were working side-by-side. And there's no need for your customers to download an app. When you send an invitation to your customers, they can join a call from their mobile web browser.